TERMS OF USE AND PURCHASE ON THE WEBSITE www.novartweb.com
- INTRODUCTION
This document establishes the conditions of access and use of the website www.novartweb.com and the purchase and sale of products and/or services made therein.
If you use this website or perform any operation through it, you are giving your consent and agree to these Terms and Conditions and the Data Protection Policy. If after reading these conditions you do not agree with them or with the use that will be made of your personal data, you should not use the services provided by this website.
The responsible entity reserves the right to modify these general conditions. The user should read them periodically as they can be changed at any time. The conditions that will apply are those in effect at the time of the transaction.
For any questions or clarifications about the content of these conditions, you can contact us using the phone numbers and contact addresses provided.
2 IDENTIFICATION OF THE PARTIES
On one hand, the supplier of the goods and/or services requested is:
Company Name: NOVARTWEB AZPILICUETA RODRIGUEZ ANA MARIA AND LIZCANO ANGULO JOSE MANUEL SI
C.I.F./N.I.F.: E71508055
Registered Office: Arcadio St. Maria Larraona 1, 2nd Floor, 31008Pamplona(Navarre)
Phone: 747434545
E-mail address: digital@novartweb.com
Hereafter, the responsible entity will be referred to as NOVARTWEB
On the other hand, the user registered on the website through a username and password, over which they have full responsibility for use and custody, being responsible for the accuracy of the personal data provided to NOVARTWEB. The user, when using the website and/or placing orders or carrying out other operations, commits to:
i. Use the website only for making inquiries or legally valid orders.
ii. Not to make any false or fraudulent orders.
iii. To provide and keep updated all necessary contact information. If you do not provide us with all the required information, we will not be able to process your request. By placing an order, the user declares to be over 18 years of age and to have the legal capacity to enter into contracts.
3. PURPOSE OF THESE GENERAL CONDITIONS
The purpose of these conditions is to regulate the contractual relationship of sale between NOVARTWEB and the user when the user accepts them during the online contracting process by checking the corresponding box, entering the requested information and making the payment.
The contractual relationship of sale entails the delivery of a specific product or service, in exchange for a determined price publicly displayed on the website.
Each piece offered is an original and unique work of art, and is registered.
4. CONTRACTING PROCEDURE. HOW TO PLACE AN ORDER
To access the services offered by NOVARTWEB it is necessary to register by providing the information requested in the forms. Those who register will receive information about our products and services and may request to be removed from the distribution list at any time.
In accordance with the provisions of article 27 of Law 34/2002, on Information Society Services and Electronic Commerce, the contracting procedure will follow these steps:
- Select the products you wish to purchase. Each selected product is automatically added to the "shopping cart".
- Once the product(s) to be purchased have been selected, a summary of the order with all the selected products will be displayed on the "shopping cart" screen.
- Identification: You must fill in all the fields, especially those marked as mandatory.
- Address: The chosen products will be delivered on the dates agreed upon to the locations indicated when placing your order.
- Shipping costs included regardless of the country.
To continue, accept the general terms and conditions of sale and click on "Next".
6. Payment method. You have several payment options at your disposal:
By credit card.
By bank transfer.
- Order confirmation. Once the order has been validated, we will send you a confirmation by email or other equivalent means. This message will include your name and a description of the order.
5. DELIVERY OF ORDERS
Delivery of orders can also be made to the address you provide. Delivery will be made by a courier company or by our own means.
Delivery shall be understood to have taken place when the order has been delivered to the specified address or collected from the store. The order will be considered delivered when the material possession of the purchased items is acquired, which will be accredited by the signature of the delivery receipt of the order at the delivery address established by the buyer.
6. PRICE
The price of the products will be as stipulated at the time of purchase on our website, except in cases of obvious error. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or canceling it.
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in its final phase. All prices published on the website, except for omissions or errors in transcription or computer processing, are valid and include the corresponding VAT.
7. SHIPPING COSTS AND DELIVERY TIMES
The products offered in this service are aimed at final consumers under the terms and conditions established by the Retail Trade Law. In this sense, any purchase request outside the parameters of an average consumer and/or massive orders from the same buyer and/or recipient may not be fulfilled..
The delivery of items to your home will be made between 15 and 30 business days after the order is placed, depending on the country.
8. PAYMENT METHODS
NOVARTWEB offers you two possible payment methods: by credit card, or by bank transfer.
Payment by credit/debit card: Online payment by credit card is made through a banking platform to ensure that it is carried out with all guarantees.
By Bank Transfer: You must send us proof of the transfer made. Once bank confirmation has been received, the purchase process will continue.
9. VALUE ADDED TAX AND INVOICING
In accordance with tax regulations on Value Added Tax, the delivery of the items will be understood to be located within the territory of application of Spanish VAT. The applicable VAT rate will be the one legally in force for each product or service.
You expressly authorize us to issue the invoice electronically, although you may request a paper invoice at any time, in which case we will issue and send the invoice in that format.
The prices shown include VAT.
10. RETURN POLICY. RIGHT OF WITHDRAWAL
The maximum period to exercise the right of withdrawal is the legally established period of 14 working days from receipt of the purchase, in the case of home delivery. To make a return, the product must be in perfect condition, without having been used, consumed or altered in any way, and in its original packaging.
The works presented for sale are unique and come with a certificate of authenticity. They are all original works of digital art, printed on canvas using GICLÉE (a process that allows for artistic prints from a digitized source, ensuring a high level of detail and color accuracy). The use of canvas as a support guarantees the longevity of the prints.
Due to the nature of the products offered, returns are not permitted for canvas prints made to order for the customer. These prints are unique and created at the time of order according to the instructions provided by the customer.
If the order was delivered damaged, it must be noted on the carrier's delivery slip. The CUSTOMER must return the purchased goods to NOVARTWEB, and the costs incurred will be borne by the CUSTOMER. Once the goods are received by NOVARTWEB and their condition has been verified, the corresponding amount will be refunded by the same payment method used in the order. In any case, the return of defective and/or incorrect shipments is accepted, with NOVARTWEB. assuming the shipping and return costs in this case, provided that the CUSTOMER communicates this circumstance within a maximum period of 48 hours from the date of receipt of the order.
If the return is not due to an incorrect shipment or a defective product, the return shipping costs will not be reimbursed and the CUSTOMER will be responsible for these costs.
11. LIABILITY AND DISCLAIMER OF LIABILITY
The liability of NOVARTWEB with regard to any product purchased on this website will be strictly limited to the purchase price of that product.
All product descriptions, information and materials appearing on this website are provided "as is" and without any express or implied warranties whatsoever except as provided by law.
12. INDUSTRIAL AND INTELLECTUAL PROPERTY
The trademarks and logos appearing on our website are registered and cannot be used without the written consent of the website owner. NOVARTWEB is the owner or holds a license for their use.
The total or partial reproduction of the works displayed on the website is prohibited without express authorization, even when citing the source.
All works are original and registered.
13. COMMUNICATIONS BETWEEN NOVARTWEB AND USERS
Consumer protection legislation requires that some of the information or communications we send you be in writing. By accepting these general conditions, you agree to receive such communications from us through any of the electronic means you have provided. For contractual purposes, you consent to the use of electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send you electronically meet the legal requirements for being in writing. This condition will not affect your rights as a consumer recognized by law.
14. FORCE MAJEURE
NOVARTWEB will not be liable for delays or failures in accessing, operating and running the Website, its Content and/or Services, nor for interruptions, suspensions or malfunctions thereof, when they originate in breakdowns caused by natural disasters such as earthquakes, floods, lightning or fires, force majeure situations, situations of extreme urgency such as wars, military operations, civil unrest, strikes, lockouts or any other situation of force majeure or fortuitous event.
15. PROTECTION OF PERSONAL DATA
NOVARTWEB is deeply committed to complying with European and Spanish regulations on the protection of personal data and guarantees full compliance with the obligations set forth in both Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights, and in Regulation (EU) 679/2016.
To use or access certain Services and/or Content, NOVARTWEB users may be required to complete certain registration forms that necessarily involve the provision of certain personal data. NOVARTWEB will treat such data in accordance with the purposes and under the conditions detailed in each case.
By completing and submitting any form incorporated into the Website, the user expressly consents and authorizes NOVARTWEB to collect, automatically process or transfer, as the case may be, the personal data requested in accordance with the purposes and under the conditions detailed in each case.
For more detailed information on the handling of your personal data, please refer to the 'Extended Privacy Statement' section on this website.
16. PRIVACY POLICY
Each time you use this website, you will be subject to the Privacy Policy, and you should review the text to ensure you agree with it.
17. COOKIE POLICY
See our Cookie Policy section for more information.
18. PARTIAL NULLITY
If any of the present Conditions are declared null and void by a final ruling issued by a competent authority, the remaining terms and conditions will remain in effect, without being affected by such declaration of nullity.
19. COPYRIGHT / IMAGE RIGHTS / PROHIBITION OF REPRODUCTION
The works are sold for the personal or domestic use of the purchaser, without transferring copyright or image rights, which remain with their respective holders. The purchaser of any of our works does not have the right to reproduce or copy them, and cannot publish them in any form without the express written permission of the copyright and image rights holders.
20. APPLICABLE LAW AND JURISDICTION
The use of our website and the contracts for purchasing products through the website will be governed by Spanish law. Any controversy arising from or related to the use of the website or these contracts will be subject to the non-exclusive jurisdiction of the courts and tribunals of Pamplona (Navarra).
WITHDRAWAL FORM
(You should only complete and send this form if you wish to withdraw from the contract)
Company Name: NOVARTWEB AZPILICUETA RODRIGUEZ ANA MARIA AND LIZCANO ANGULO JOSE MANUEL SI
C.I.F./N.I.F.: E71508055
Registered Office: Arcadio St. Maria Larraona 1, 2nd Floor, 31008Pamplona(Navarre)
Phone: 747434545
E-mail address: digital@novartweb.com
I hereby inform you that I am withdrawing from my sales contract for the following goods or items with reference:
Reference No.:
Reference No.:
Belonging to order No.:
With purchase date –
Name of purchaser(s) –
Address of purchaser(s) -
If the shipping address is different from the buyer's address, please provide the following details: – Name of the recipient –
Recipient's address
Signature of consumer(s) Date