FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

Welcome to our Frequently Asked Questions section! Here you will find answers to the most common questions about our products/services. If you don't find the answer you are looking for, please do not hesitate to contact our team. We are here to help you in everything you need.

WHAT IS A GICLÉE PRINT?

A Giclée print is a high quality reproduction that uses high resolution inkjet technology to print digital images. This printing method is characterized by its ability to capture a wide range of colors and hues, ensuring an accurate and faithful reproduction of the original image.

WHAT ARE THE RECOMMENDED CARE AND MAINTENANCE FOR CANVAS PRINTS?

For safe display and long-term preservation, we recommend displaying the prints in a place where they are not directly exposed to intense sunlight or humidity. They should be handled with care to avoid scratches or damage. For optimal conservation, it is advisable to frame the prints under anti-glare glass.

DO YOU PROVIDE A CERTIFICATE OF AUTHENTICITY WITH THE PRINTS?

Yes, each print is accompanied by a certificate of authenticity that guarantees the quality and authenticity of the work. This certificate includes details about the title of the work, the name of the artist, the dimensions and the printing technique used.

ARE THE RIGHTS OF THE WORKS EXHIBITED ON THIS WEBSITE RESERVED, EVEN AFTER PURCHASING THEM?

Yes, all rights to the works displayed on this website are reserved. By acquiring a work, you obtain only the rights of personal use of the work. This does not include copyright, which remains with NOVARTWEB. No reproduction, distribution, or any other commercial use is permitted without the express consent of the owner of the rights.

DO YOU OFFER FRAMES FOR CANVAS PRINTS?

No, we do not currently offer frames for our canvas prints. However, we do provide the prints mounted on ready-to-hang wooden frames, which facilitates their display without the need for additional frames.

WHAT FRAME SIZES DO YOU OFFER?

We currently offer our frames in two standard sizes:
- 42 x 60 x 2 cm
- 63 x 90 x 2 cm
These sizes are designed to fit a variety of spaces and preferences. The 2 cm thickness provides an elegant and modern look to our frames.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit card and bank transfer payments for the convenience and security of our customers.

CAN I CANCEL MY ORDER BEFORE IT IS PRINTED?

Yes, you can cancel your order before it is printed. Once printing has been completed, it will no longer be possible to cancel the order.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Delivery time varies depending on the destination country and can range from 15 to 30 days. We offer an order tracking service so that you can be aware of the status of your shipment at all times.

DOES THE DELIVERY PRICE INCLUDE TAXES AND DUTIES?

Yes, the delivery price includes all applicable taxes and duties, so there will be no additional costs upon receipt of your order.

WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?

In case of damage during shipping, we ask that you take photos of the package and the damaged artwork and contact us immediately. We will take care of the situation and offer you a satisfactory solution, which may include a replacement or a refund.

DO YOU OFFER FREE RETURNS IF I CHANGE MY MIND?

Yes, we offer free returns if you change your mind within 15 calendar days of receiving your package. Simply contact us and we will provide instructions on how to return the product for a full refund.