Frequently Asked Questions

Here we solve the most common doubts about our works on canvas: materials, certificates, production, shipping, incidents and purchase process. A clear guide to understand how we work and what you can expect from each work.

About the work

What is a giclée print?

A giclée print is a high quality reproduction made with pigmented inks on an artistic support. pigmented inks on an artistic support. It offers great color fidelity, visual depth and excellent durability, making it one of the most valued techniques for works on canvas. for works on canvas.

What are the recommended care and maintenance for canvas prints?

We recommend avoiding direct and prolonged exposure to the sun, do not place the work in areas with high humidity and clean it only with a dry and soft cloth. in areas with high humidity and clean it only with a soft, dry cloth. This will better preserve the surface and the stability of the color.

Do you provide a certificate of authenticity with the prints?

Each work is delivered with its certificate of authenticity, designed to guarantee its exclusive character and its identification within the collection.

In addition, each part incorporates its own verification system:

- Signature of the artist on the back of the artwork
- Hologram numbered with a unique code
- Certificate associated with the same identification number
- Brand seal as final validation

As an additional part, the work has its corresponding digital registry, which reinforces its traceability and protection as an artistic piece.

This system ensures the authenticity of each work, avoids any type of reproduction or duplicate and reinforces its value as a unique work within the collection.

Are the rights of the works displayed on this website reserved, even after I buy them?

Yes, the purchase of a work does not imply the transfer of copyright or reproduction rights. These rights remain the property of NOVARTWEB, unless otherwise expressly agreed in writing.

Do you offer frames for canvas prints?

Currently the main focus is on the work on canvas. If you need a specific presentation for a a specific presentation, it is advisable to consult with us beforehand to evaluate options.

What frame sizes do you offer?

We currently work with a selection of formats designed to adapt to both intimate spaces and compositions of greater visual presence.

Standard sizes include:

- Standard format - 42 × 60 cm
- Enlarged format - 63 × 90 cm

In the Nature collection we develop large-format panoramic formats, conceived as protagonist pieces within the space:

- Large panoramic format - 140 × 47 cm
- Panoramic collection - main piece - 180 × 60 cm

The 2 cm thickness provides an elegant and contemporary presence, allowing the work to blend naturally into its surroundings.

Certain projects may require specific formats, which are assessed on a case-by-case basis.

Purchase and payment

What payment methods do you accept?

We offer secure and reliable payment methods to ensure a smooth and worry-free shopping experience.

Currently you can place your order through:

- Direct bank transfer
- Card payment

In the case of bank transfer, the order is processed once the deposit is confirmed, using the order number as reference.

All payments are handled through secure environments that protect your data at all times.

Can I cancel my order before it is printed?

Yes, as long as production has not started. As all works are made to order, it is important to request cancellation as soon as possible, it is important to request cancellation as soon as possible.

Shipping and delivery

How long does it take for my order to arrive?

Delivery time depends on the production process and shipping destination.

Each work is made to order, so the total time frame includes preparation, printing and shipping.

We work each piece in detail to guarantee its quality, so times may vary slightly depending on the work.

Once the process is completed, you will receive the shipping information for tracking purposes.

Does the delivery price include taxes and duties?

Yes, the price you see at the time of purchase is the final price.

Includes all taxes, duties and costs associated with shipping, with no additional charges or hidden costs.

We work with a policy of total transparency so that the purchasing experience is clear, direct and without surprises.

What happens if my order arrives damaged?

If your artwork arrives damaged during transport, we will take care of it in an agile and careful way.

In order to handle the incident correctly, it is important to follow these steps at the time of delivery:

- Check the condition of the package upon receipt
- If there is visible damage, note it on the carrier's delivery note before signing.
- Take photographs of the packaging and the affected work.

Once done, you must send the information to us at digital@novartweb.com within 48 hours of receipt.

After verifying the issue, you will be able to choose between:

- Full refund
- Reinstatement of the work

In both cases, it will be necessary to return the damaged piece for destruction, thus guaranteeing the exclusivity of each work.

We will not be able to accept incidents communicated after the deadline or in cases where the work has been manipulated after delivery.

Can I return the work if I am not satisfied with the purchase?

Our works are produced to order and in unique edition, which means that each piece is created exclusively for you.

For this reason, it is not possible to make returns due to change of opinion or dissatisfaction after purchase.

This model guarantees the unrepeatable character of each work and avoids the existence of additional stock or reproductions.

However, if your order is damaged during transport or if there is an incident during delivery, we will take care of it and offer you an appropriate solution.

If you do not find the answer you are looking for, you can write to us and we will guide you in a personalized way.